Refund policy

Returns

We want you to love your mat. If it isn't right for you, you can return it within 30 days of delivery.

To be eligible for a return, your mat must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (your order number) is required.

How to start a return

Email us at info@barkandbreath.com with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

You are responsible for return shipping costs. Original shipping costs are non-refundable. We recommend a trackable shipping service, as we can't guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Partial refunds may be granted for items that are not in their original condition, are damaged, or are returned more than 30 days after delivery.

Damaged or defective items

If your mat arrives damaged or with a manufacturing defect, email us within 7 days of delivery with a clear photo of the issue and we'll make it right with a replacement. Defects that appear later are covered by our 1-year warranty.

Exchanges

We only replace items that are defective or damaged. To switch designs, please return your mat for a refund and place a new order.

1-year warranty

Every Bark & Breath mat is covered for 1 year against manufacturing defects and unusual wear. Normal wear of the rubber base, natural colour changes, sun damage, cuts, harsh cleaning products, folding or rolling the mat cork side in are not covered. See our warranty page for details.

Contact

Questions about returns? Write to us at info@barkandbreath.com.